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Limited Warranty
1. Definitions
To ensure clarity, the following terms are defined as used in this warranty:
Workmanship: Refers to the labor and techniques applied by Portelle, LLC during the installation process, excluding any materials or products provided by third parties.
Manufacturer Defects: Flaws or faults in materials or products supplied by a third party, not related to Portelle, LLC’s installation services.
Installation Completion: The date on which the final walkthrough is conducted, and the client acknowledges that the project has been completed to their satisfaction, as documented in writing. If the client unreasonably refuses to acknowledge the project as complete despite all work meeting industry standards and the agreed-upon scope, Portellē, LLC reserves the right to independently determine the project as complete and document it accordingly. This determination will be final and binding.
2. Warranty Coverage
Portelle, LLC ("Portellē") provides a Limited Workmanship Warranty for all installation services performed, effective for a period of one year from the date of installation completion.This warranty guarantees that all work complies with industry standards and is performed with the highest level of craftsmanship. Covered installations include doors, windows, screens, and gates, ensuring proper operation, secure fastening, and effective sealing to prevent water intrusion and improve energy efficiency.For phased projects, the warranty period for each phase begins upon the completion of that phase and the client’s acknowledgment of satisfactory work.If a defect caused by faulty workmanship is identified within the warranty period, Portellē will, at its sole discretion, correct the issue through repairs or replacements at no additional cost to the client.
3. Warranty Exclusions
This warranty applies exclusively to workmanship and excludes the following:
Product or Material Defects: Any defects or failures in materials or products must be addressed through the manufacturer’s warranty.
Third-Party Work: Damages caused by work performed by third parties, including other contractors or unauthorized personnel.
Environmental Damage: Issues resulting from environmental factors, such as severe weather, flooding, earthquakes, or other acts of nature.
Cosmetic Issues: Discoloration, fading, surface scratches, or normal wear and tear that do not affect functionality or structural integrity.
Hidden or Pre-Existing Conditions: Structural instability, pre-existing water damage, or latent defects at the installation site.
Chemical Exposure: Damage caused by chemicals, pollution, or corrosive materials.
Seasonal Adjustments: Natural material movements, such as wood expansion or contraction, due to seasonal weather changes.
Structural Limitations: Defects arising from client-supplied designs, specifications, or structural inadequacies at the installation site that were not disclosed to Portellē before the project.
Hazardous Materials: Delays, costs, or issues arising from the discovery of hazardous materials (e.g., asbestos) are excluded. Clients must address such materials before installation begins.
Non-Structural or Decorative Elements: This warranty does not extend to trim pieces, decorative elements, or other non-structural components unless they directly affect the functionality of the installation.If an issue is determined to fall outside the scope of this warranty, a non-warranty service fee of $300.00 will apply. This fee will be communicated to the client in advance.
4. Conditions That Void the Warranty
This warranty will be rendered null and void under the following circumstances:
Misuse or Neglect: Intentional damage, improper operation, or failure to adhere to maintenance instructions provided by Portellē or the product manufacturer.
Unauthorized Modifications: Repairs, alterations, or modifications performed without prior written approval from Portellē.
Fraudulent Claims: Purposely and untruthfully reporting issues with the installation to coerce Portellē technicians into addressing unrelated matters.
Improper Attribution: Attempting to hold Portellē responsible for issues resulting from manufacturer defects or other conditions unrelated to its workmanship.
Abusive Behavior: Repeated submission of unfounded claims with the intent to waste Portellē’s resources or retaliate against the company or its representatives.
Failure to Address Known Defects: Failing to notify Portellē of known defects or issues within the required timeframe.
Unsafe Conditions or Lack of Access: Portellē reserves the right to void this warranty if the client fails to maintain safe and reasonable access to the installation site for inspections or repairs.
5. Warranty Claims Process
To initiate a warranty claim, the client must provide a written notice to Portellē at hello@portelle.com, including the following details:A clear description of the issue.Proof of project completion (e.g., invoices, signed completion forms).Photographic evidence, if applicable.Upon receipt of the claim, Portellē will:
Acknowledge Receipt: Respond to the client within 5 business days.
Schedule Inspection: Arrange an inspection within 10 business days or another mutually agreed timeframe.If the issue is determined to fall under warranty coverage, Portellē will perform the necessary repairs or replacements at no cost. Important Notice: Warranty-related repairs must be carried out exclusively by Portellē technicians. Costs incurred from third-party services will not be reimbursed.
If a claim remains unresolved after 30 days, the client may submit a formal written complaint to Portellē’s management team for escalation.
6. Maintenance Responsibilities
Proper maintenance of installed products is essential to preserve the validity of this warranty. Portellē will provide specific maintenance guidelines based on the products installed, which may include:Regular cleaning of tracks, frames, and seals.Lubrication of moving components as needed.Prompt attention to minor issues, such as debris accumulation or loose hardware.Where applicable, clients must arrange for periodic professional maintenance in accordance with product manufacturer recommendations. Failure to adhere to maintenance requirements will void this warranty.
7. Emergency Service Policy
Emergency repair services for urgent issues that compromise property integrity are available at no additional fee. Portellē will prioritize such requests and schedule services within 48 hours when feasible. Emergency service availability is subject to technician schedules and resource availability. If a claim is determined to be a false "emergency" or unrelated to Portellē’s workmanship, the client will be charged a $500 service fee to cover costs incurred for the unnecessary dispatch.
8. Statutory Compliance
Portelle, LLC complies with all applicable local, state, and federal laws, including building codes and safety regulations, during the performance of installation and warranty services. Clients are responsible for ensuring their property complies with applicable permitting and zoning requirements prior to installation.
9. No Waiver Clause
Failure by Portellē to enforce any provision of this warranty shall not constitute a waiver of that provision or any other terms of this warranty. All rights and obligations under this agreement remain in effect.
10. Renewable Maintenance Program
Portellē offers a comprehensive Maintenance Program designed to ensure proper upkeep of your installations and proactively address potential issues. As part of this program, Portellē performs all necessary maintenance, including complimentary inspections and cleaning services for glass, tracks, screens, and other components. Participation in the Maintenance Program is optional and available for a nominal fee. Clients who choose not to enroll in the Maintenance Program will not have their warranty affected, provided they adhere to the standard maintenance guidelines outlined by Portellē. Contact Portellē for details and scheduling.
11. Documentation and Record Retention
Clients are advised to retain all installation-related documentation, including invoices, signed agreements, and maintenance records, as these may be required to validate warranty claims.
12. Summary of Responsibilities
Client Responsibilities:
Follow all maintenance guidelines provided by Portellē or the manufacturer.Report warranty claims promptly within 15 days of issue discovery.Provide reasonable access for inspections or repairs.Avoid unauthorized repairs or modifications.
Portellē Responsibilities:
Perform installations in compliance with industry standards and best practices.Respond to warranty claims in a timely manner.Address valid warranty claims with repairs or replacements as needed.
Portellē, LLC is committed to delivering exceptional service and ensuring your satisfaction. If you have any questions or require assistance regarding this warranty, please contact us at hello@portelle.com.
We thank you for choosing Portellē.
To ensure clarity, the following terms are defined as used in this warranty:
Workmanship: Refers to the labor and techniques applied by Portelle, LLC during the installation process, excluding any materials or products provided by third parties.
Manufacturer Defects: Flaws or faults in materials or products supplied by a third party, not related to Portelle, LLC’s installation services.
Installation Completion: The date on which the final walkthrough is conducted, and the client acknowledges that the project has been completed to their satisfaction, as documented in writing. If the client unreasonably refuses to acknowledge the project as complete despite all work meeting industry standards and the agreed-upon scope, Portellē, LLC reserves the right to independently determine the project as complete and document it accordingly. This determination will be final and binding.
2. Warranty Coverage
Portelle, LLC ("Portellē") provides a Limited Workmanship Warranty for all installation services performed, effective for a period of one year from the date of installation completion.This warranty guarantees that all work complies with industry standards and is performed with the highest level of craftsmanship. Covered installations include doors, windows, screens, and gates, ensuring proper operation, secure fastening, and effective sealing to prevent water intrusion and improve energy efficiency.For phased projects, the warranty period for each phase begins upon the completion of that phase and the client’s acknowledgment of satisfactory work.If a defect caused by faulty workmanship is identified within the warranty period, Portellē will, at its sole discretion, correct the issue through repairs or replacements at no additional cost to the client.
3. Warranty Exclusions
This warranty applies exclusively to workmanship and excludes the following:
Product or Material Defects: Any defects or failures in materials or products must be addressed through the manufacturer’s warranty.
Third-Party Work: Damages caused by work performed by third parties, including other contractors or unauthorized personnel.
Environmental Damage: Issues resulting from environmental factors, such as severe weather, flooding, earthquakes, or other acts of nature.
Cosmetic Issues: Discoloration, fading, surface scratches, or normal wear and tear that do not affect functionality or structural integrity.
Hidden or Pre-Existing Conditions: Structural instability, pre-existing water damage, or latent defects at the installation site.
Chemical Exposure: Damage caused by chemicals, pollution, or corrosive materials.
Seasonal Adjustments: Natural material movements, such as wood expansion or contraction, due to seasonal weather changes.
Structural Limitations: Defects arising from client-supplied designs, specifications, or structural inadequacies at the installation site that were not disclosed to Portellē before the project.
Hazardous Materials: Delays, costs, or issues arising from the discovery of hazardous materials (e.g., asbestos) are excluded. Clients must address such materials before installation begins.
Non-Structural or Decorative Elements: This warranty does not extend to trim pieces, decorative elements, or other non-structural components unless they directly affect the functionality of the installation.If an issue is determined to fall outside the scope of this warranty, a non-warranty service fee of $300.00 will apply. This fee will be communicated to the client in advance.
4. Conditions That Void the Warranty
This warranty will be rendered null and void under the following circumstances:
Misuse or Neglect: Intentional damage, improper operation, or failure to adhere to maintenance instructions provided by Portellē or the product manufacturer.
Unauthorized Modifications: Repairs, alterations, or modifications performed without prior written approval from Portellē.
Fraudulent Claims: Purposely and untruthfully reporting issues with the installation to coerce Portellē technicians into addressing unrelated matters.
Improper Attribution: Attempting to hold Portellē responsible for issues resulting from manufacturer defects or other conditions unrelated to its workmanship.
Abusive Behavior: Repeated submission of unfounded claims with the intent to waste Portellē’s resources or retaliate against the company or its representatives.
Failure to Address Known Defects: Failing to notify Portellē of known defects or issues within the required timeframe.
Unsafe Conditions or Lack of Access: Portellē reserves the right to void this warranty if the client fails to maintain safe and reasonable access to the installation site for inspections or repairs.
5. Warranty Claims Process
To initiate a warranty claim, the client must provide a written notice to Portellē at hello@portelle.com, including the following details:A clear description of the issue.Proof of project completion (e.g., invoices, signed completion forms).Photographic evidence, if applicable.Upon receipt of the claim, Portellē will:
Acknowledge Receipt: Respond to the client within 5 business days.
Schedule Inspection: Arrange an inspection within 10 business days or another mutually agreed timeframe.If the issue is determined to fall under warranty coverage, Portellē will perform the necessary repairs or replacements at no cost. Important Notice: Warranty-related repairs must be carried out exclusively by Portellē technicians. Costs incurred from third-party services will not be reimbursed.
If a claim remains unresolved after 30 days, the client may submit a formal written complaint to Portellē’s management team for escalation.
6. Maintenance Responsibilities
Proper maintenance of installed products is essential to preserve the validity of this warranty. Portellē will provide specific maintenance guidelines based on the products installed, which may include:Regular cleaning of tracks, frames, and seals.Lubrication of moving components as needed.Prompt attention to minor issues, such as debris accumulation or loose hardware.Where applicable, clients must arrange for periodic professional maintenance in accordance with product manufacturer recommendations. Failure to adhere to maintenance requirements will void this warranty.
7. Emergency Service Policy
Emergency repair services for urgent issues that compromise property integrity are available at no additional fee. Portellē will prioritize such requests and schedule services within 48 hours when feasible. Emergency service availability is subject to technician schedules and resource availability. If a claim is determined to be a false "emergency" or unrelated to Portellē’s workmanship, the client will be charged a $500 service fee to cover costs incurred for the unnecessary dispatch.
8. Statutory Compliance
Portelle, LLC complies with all applicable local, state, and federal laws, including building codes and safety regulations, during the performance of installation and warranty services. Clients are responsible for ensuring their property complies with applicable permitting and zoning requirements prior to installation.
9. No Waiver Clause
Failure by Portellē to enforce any provision of this warranty shall not constitute a waiver of that provision or any other terms of this warranty. All rights and obligations under this agreement remain in effect.
10. Renewable Maintenance Program
Portellē offers a comprehensive Maintenance Program designed to ensure proper upkeep of your installations and proactively address potential issues. As part of this program, Portellē performs all necessary maintenance, including complimentary inspections and cleaning services for glass, tracks, screens, and other components. Participation in the Maintenance Program is optional and available for a nominal fee. Clients who choose not to enroll in the Maintenance Program will not have their warranty affected, provided they adhere to the standard maintenance guidelines outlined by Portellē. Contact Portellē for details and scheduling.
11. Documentation and Record Retention
Clients are advised to retain all installation-related documentation, including invoices, signed agreements, and maintenance records, as these may be required to validate warranty claims.
12. Summary of Responsibilities
Client Responsibilities:
Follow all maintenance guidelines provided by Portellē or the manufacturer.Report warranty claims promptly within 15 days of issue discovery.Provide reasonable access for inspections or repairs.Avoid unauthorized repairs or modifications.
Portellē Responsibilities:
Perform installations in compliance with industry standards and best practices.Respond to warranty claims in a timely manner.Address valid warranty claims with repairs or replacements as needed.
Portellē, LLC is committed to delivering exceptional service and ensuring your satisfaction. If you have any questions or require assistance regarding this warranty, please contact us at hello@portelle.com.
We thank you for choosing Portellē.
